Phone Orders

CONTACT US

The BEST way to reach us is via email at hello@bigbabygear.com or the online chat. We check the email often and can easily message back, so this is the quickest way to have a specific question answered. 

PHONE ORDERS

To place a phone order, call us at 210-796-7080. We are available Monday-Friday, 10am - 1pm Eastern time. (see map; 10-1 ET, 11-2 CT, 12-3 MT, 1-4 PT)

You are welcome to leave a detailed voice mail on our secure line. Our Customer Service Rep. Jeremy is great about getting back with customers on their schedule and can even give you an appointment time. Most calls are returned within 12-24 hours. Please note that we will be unavailable during all major holidays. 

United States Time Zones map

USEFUL INFO

  • Have a list of the products you'd like to order.
  • If you do not know which product would be best for you, that's OK! We are experienced at listening to customers' needs and choosing appropriate products. 
  • Know your size based on the size chart of the product: Each of our products has it's own unique size chart. You will find these in the product descriptions. 
  • If you need to measure yourself, please do so before calling; waist and hip sizes are very helpful, as are leg measurements (around the thickest part of your thigh). 
  • Don't have a measuring tape? That's OK! Find a string that is long enough to go around your waist or hips, then lay the string flat against a ruler. 
  • Decide on your payment method. Money Orders are accepted, but your package will not be shipped until the money order arrives here to us (plan on about a week delay). 
  • Paying by credit card? Have your card ready. Our system does NOT save customer credit cards, only your mailing address info. This is to make re-orders quicker. 
  • Know your email address. If you choose to share your email with us, we are able to send you 1) an order confirmation, 2) shipping confirmation with tracking numbers, and 3) order delivery confirmation.
  • If you do not want any OTHER marketing emails from us, that's OK! Please tell us, we can un-check the box so you ONLY receive order-related emails. 

We can't wait to hear from you!