Phone Orders


The BEST way to reach us is via email at or the online chat. We check the email often and can easily message back, so this is the quickest way to have a specific question answered. 


Sadly our CSR stepped down (we miss you Jeremy!) so you may experience delays in reaching us. Remember, the fastest way to get a response is via email - hello@bigbabygear OR texting us on the chat. Phone orders are NOT advised at this time. If you would like to make a discreet purchase online, we suggest Pre-Paid Credit Cards. They are readily available at any supermarket or convenience store and provide privacy for shopping online. 

Concerned about privacy? Please click HERE for more info.


  • Have a list of the products you'd like to order.
  • If you do not know which product would be best for you, that's OK! We are experienced at listening to customers' needs and choosing appropriate products. 
  • Know your size based on the size chart of the product: Each of our products has it's own unique size chart. You will find these in the product descriptions. 
  • If you need to measure yourself, please do so before calling; waist and hip sizes are very helpful, as are leg measurements (around the thickest part of your thigh). 
  • Don't have a measuring tape? That's OK! Find a string that is long enough to go around your waist or hips, then lay the string flat against a ruler. 
  • Decide on your payment method. Money Orders are accepted, but your package will not be shipped until the money order arrives here to us (plan on about a week delay). 
  • Paying by credit card? Have your card ready. Our system does NOT save customer credit cards, only your mailing address info. This is to make re-orders quicker. 
  • Know your email address. If you choose to share your email with us, we are able to send you 1) an order confirmation, 2) shipping confirmation with tracking numbers, and 3) order delivery confirmation.
  • If you do not want any OTHER marketing emails from us, that's OK! Please tell us, we can un-check the box so you ONLY receive order-related emails. 

We can't wait to hear from you!