About Us & Policies

While Big Baby Gear was launched in 2022, the team behind this site is myprotex.com and has been fulfilling your incontinence needs since 1994 and we are the proud retailer of high-quality products from the United States and Canada. Our pants have been loved by customers for years, offering a level of confidence and security like no other. To reflect the diverse needs of our customers we maintain a wide variety of diapers, diaper covers, and incontinence accessories to fit your lifestyle. Our product sizing is unisex, so anyone can wear them.

We ship products throughout the United States, every day, to people just like you. When you place an online order with us, you can depend on our secure server (and discreet packaging) to protect your privacy. We do not store your private information, and we will never share your information with anyone. Ever.

We are committed to providing the customer service you expect and deserve. Whether you are an individual or a caregiver, you have questions, and we have answers. We are available by email or phone to assist you with guidance and recommendations for all your incontinence needs.  

Matt runs the business operations and technology for Protex and Big Baby Gear while Allison manages the daily orders and product acquisition. 

We're excited to continue growing the business and product lines while still keeping a small, family-owned, personal touch.


The BEST way to reach us is via email at hello@bigbabygear.com or the online chat. We check the email often and can easily message back, so this is the quickest way to have a question answered.

Our previous Customer Service Representative is no longer with the company so Phone Orders are not advised. Please be patient as calls may take weeks for a reply. You are always welcome to leave a detailed voicemail on our secure line. This will help us be ready to assist you when we return your call. (210-201-2164) ...Remember, we are an online business. There are many other ways to reach us, so let's stay in touch! 



The material on this site including images and logos may not be reproduced, distributed, proxy cached, copied or otherwise used without the expressed written or typed permission of Big Baby Gear. Violators will be prosecuted.